|
|
•
|
|
ABOUT US
|
| |
|
UNITEDFACE.COM is a leading specialty retailer of quality leather accessories and outerwear. We are dedicated to providing luxury and style at exceptional values for the fashion conscious consumer. Our on-line store offers an extension of manufacturing experience and is intended to increase brand awareness, strengthen the relationship with customers, and make premium class merchandise accessible to customers in worldwide.
|
| |
|
Go to Top |
|
•
|
|
ORDERING & PAYMENT |
| |
|
Do you offer Gift Cards?
|
| |
|
Yes. We do offer eGift Cards. It is sent via email with a valid email address. The recipient of an eGift Card will receive an email with a Gift Card code redeemable onliine.
|
| |
|
Will my credit card be charged immediately?
|
| |
|
No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an email confirming that your order has been received. We will send you another email to notify you when your order has been shipped and we have charged your credit card.
|
| |
|
How do I know that my order has been shipped?
|
| |
|
When your order has been shipped, we will send you another email with your tracking number and a link to where you can track it online.
|
| |
|
How do I change or cancel an order?
|
| |
|
If for any reason you would like to change your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.
|
| |
|
What are my payment options?
|
| |
|
We accept Visa, Mastercard, American Express, Discover, and PayPal.
|
| |
|
Is ordering over the internet secure?
|
| |
|
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
|
| |
|
Is my personal and credit card information safe on your website?
|
| |
|
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
|
| |
|
Go to Top |
|
•
|
|
SHIPPING |
| |
|
When will my order be shipped? When will it arrive?
|
| |
|
We make shipments on Monday through Friday, within 1-2 business days of receiving clear payment. If your order was placed prior to 2:00PM EST, the order may be shipped the same day or next business day. Shipment arrival date may vary depending on the type of shipping you select. To estimate the delivery time, please check shipping page.
|
| |
|
What's the status of my order? How do I track my order?
|
| |
|
Once you have placed an order, you can check on its status at any time. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
|
| |
|
Do you ship to PO Boxes or APO/FPO addresses?
|
| |
|
Yes. We do ship via USPS to PO Boxes, APO/FPO, HI, AK, and PR.
|
| |
|
Do you ship internationally?
|
| |
|
Yes, we ship internationally via US Postal Service Priority Mail® International.
Shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.
|
| |
|
What are your shipping fees?
|
| |
|
Shipping costs for orders placed on this site are based on calculation of the total package weight and your choice of shipping method. You can estimate shipping cost by adding an item to cart.
|
| |
|
If I send my package as a gift, will the recipient receive the invoice?
|
| |
|
Yes. If you would like us to remove the invoice from the package, please send us an email immediately after your order is placed by using this form.
|
| |
|
Go to Top |
|
•
|
|
RETURN & EXCHANGE |
| |
|
What is your return/exchange policy?
|
| |
|
If for any reason you are not satisfied with an item that you have purchased, you may return the unworn/unused item for an exchange or a refund within 30 days of original purchase date on the invoice.
For detailed return instructions & holiday policy, please click here to go to Return Rules and Restrictions page.
|
| |
|
Go to Top |
|
•
|
|
MISCELLANEOUS QUESTIONS |
| |
|
What brand is UNITED FACE?
|
| |
|
United Face is an independent designed brand distributed by Leather Best & Vacci Corp. The brand was first launched at New York in 2004 as highly known as trendy leather outerwear with the best craftsmanship in leather outerwear industry.
|
| |
|
Why can't I select the color/size combination I want?
|
| |
|
It's possible that the color/size combination you want is not in stock. For example, we may have your size in stock but not the color. Or we may have the color, but not your size. You can email our customer service department if what you're looking for is out of stock, they may be able to help you in terms of when the product will be available.
|
| |
|
Can you tell me when new products or special promotions are announced?
|
| |
|
Yes. Simply register with us and you will be eligible to receive email updates on new products, sales, events and other special announcements. Click here to get started.
|
| |
|
Are the jackets on the website are all real leather?
|
| |
|
Yes. We carry 100% genuine leather garments only.
|
| |
|
What is your privacy policy?
|
| |
|
We will never share your email address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, click here.
|
| |
|
Go to Top |
|
•
|
|
CONTACT US |
| |
|
For more details on the UNITEDFACE.COM, please contact us or click here.
|
| |
|
Go to Top |
| |
|
|
|
|
